:root {
  --navy: #0b1f2a;
  --navy-2: #123747;
  --cream: #f5f0e5;
  --paper: #fffdf8;
  --copper: #b75c2d;
  --copper-dark: #7d351b;
  --teal: #1d7f78;
  --teal-light: #b9e1d9;
  --ink: #14262d;
  --muted: #536870;
  --line: #b9c4c4;
  --white: #ffffff;
  --shadow: 0 18px 45px rgba(11, 31, 42, 0.12);
  --radius: 10px;
  --mono: "Courier New", Courier, monospace;
  --sans: "Trebuchet MS", "Segoe UI", Arial, sans-serif;
}

* { box-sizing: border-box; }

html { scroll-behavior: smooth; }

body {
  margin: 0;
  color: var(--ink);
  background:
    linear-gradient(rgba(18, 55, 71, 0.045) 1px, transparent 1px),
    linear-gradient(90deg, rgba(18, 55, 71, 0.045) 1px, transparent 1px),
    var(--cream);
  background-size: 28px 28px;
  font-family: var(--sans);
  line-height: 1.65;
}

a { color: var(--copper-dark); text-underline-offset: 0.18em; }
a:hover { color: var(--teal); }
a:focus-visible, button:focus-visible { outline: 3px solid var(--copper); outline-offset: 4px; }

.skip {
  position: fixed;
  top: 12px;
  left: 12px;
  z-index: 100;
  padding: 10px 14px;
  background: var(--white);
  transform: translateY(-160%);
}
.skip:focus { transform: none; }

.site-header {
  color: var(--white);
  background: var(--navy);
  border-bottom: 5px solid var(--copper);
}

.utility-bar {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  max-width: 1180px;
  margin: 0 auto;
  padding: 9px 24px;
  color: #c5d6dc;
  border-bottom: 1px solid rgba(255,255,255,.13);
  font: 0.77rem/1.35 var(--mono);
  letter-spacing: .035em;
}

.utility-bar a { color: #d7f0eb; }

.header-main {
  display: grid;
  grid-template-columns: minmax(240px, 1fr) auto;
  align-items: center;
  gap: 32px;
  max-width: 1180px;
  margin: 0 auto;
  padding: 22px 24px;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 14px;
  color: var(--white);
  text-decoration: none;
}

.brand-mark {
  position: relative;
  display: grid;
  place-items: center;
  width: 54px;
  height: 54px;
  border: 2px solid var(--teal-light);
  border-radius: 50%;
  font: 700 1.35rem/1 var(--mono);
}

.brand-mark::after {
  content: "";
  position: absolute;
  width: 20px;
  height: 9px;
  right: -9px;
  border-top: 3px solid var(--copper);
  border-bottom: 3px solid var(--copper);
}

.brand strong { display: block; font-size: clamp(1rem, 2vw, 1.22rem); letter-spacing: .015em; }
.brand small { display: block; color: #b8cbd1; font: .72rem/1.4 var(--mono); text-transform: uppercase; letter-spacing: .08em; }

.primary-nav { display: flex; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 5px; }
.primary-nav a {
  padding: 9px 11px;
  color: #eaf1f2;
  border-radius: 5px;
  font-size: .91rem;
  text-decoration: none;
}
.primary-nav a:hover, .primary-nav a[aria-current="page"] { background: rgba(255,255,255,.11); color: var(--white); }
.primary-nav .nav-call { margin-left: 5px; color: var(--navy); background: var(--teal-light); font-weight: 700; }
.primary-nav .nav-call:hover { color: var(--white); background: var(--teal); }

main { overflow: hidden; }

.hero {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(310px, .85fr);
  gap: clamp(36px, 7vw, 86px);
  max-width: 1180px;
  margin: 0 auto;
  padding: clamp(64px, 10vw, 118px) 24px 78px;
}

.hero::before {
  content: "01 / REQUEST TO RESOLUTION";
  position: absolute;
  top: 28px;
  left: 24px;
  color: var(--teal);
  font: .78rem/1 var(--mono);
  letter-spacing: .12em;
}

.eyebrow {
  margin: 0 0 12px;
  color: var(--copper-dark);
  font: 700 .78rem/1.4 var(--mono);
  letter-spacing: .12em;
  text-transform: uppercase;
}

h1, h2, h3 { margin-top: 0; line-height: 1.1; text-wrap: balance; }
h1 { margin-bottom: 23px; color: var(--navy); font-size: clamp(2.55rem, 6.3vw, 5.35rem); letter-spacing: -.055em; }
h2 { margin-bottom: 17px; color: var(--navy); font-size: clamp(1.8rem, 3.6vw, 3rem); letter-spacing: -.035em; }
h3 { margin-bottom: 10px; color: var(--navy-2); font-size: 1.18rem; }
p { margin-top: 0; }
.lede { max-width: 700px; color: #354f58; font-size: clamp(1.08rem, 2vw, 1.27rem); }

.actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 29px; }
.button {
  display: inline-flex;
  align-items: center;
  min-height: 48px;
  padding: 11px 17px;
  border: 2px solid var(--navy);
  border-radius: 5px;
  color: var(--white);
  background: var(--navy);
  font-weight: 700;
  text-decoration: none;
}
.button:hover { color: var(--white); background: var(--teal); border-color: var(--teal); }
.button.secondary { color: var(--navy); background: transparent; }
.button.secondary:hover { color: var(--white); background: var(--copper); border-color: var(--copper); }

.job-ticket {
  align-self: start;
  color: #17303a;
  background: var(--paper);
  border: 1px solid #9eaeb1;
  border-top: 9px solid var(--teal);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  transform: rotate(1.25deg);
}
.ticket-head, .ticket-row, .ticket-foot { padding: 16px 20px; border-bottom: 1px dashed #a7b4b6; }
.ticket-head { display: flex; justify-content: space-between; gap: 15px; font: 700 .78rem/1.3 var(--mono); text-transform: uppercase; }
.ticket-row span { display: block; color: var(--muted); font: .69rem/1.2 var(--mono); letter-spacing: .08em; text-transform: uppercase; }
.ticket-row strong { display: block; margin-top: 5px; }
.ticket-foot { border: 0; color: var(--teal); font: 700 .78rem/1.4 var(--mono); }

.section { padding: clamp(62px, 9vw, 104px) 24px; }
.section-inner { max-width: 1180px; margin: 0 auto; }
.section.dark { color: #d8e5e8; background: var(--navy); }
.section.dark h2, .section.dark h3 { color: var(--white); }
.section.dark .eyebrow { color: #efb18f; }
.section.paper { background: rgba(255,253,248,.93); border-top: 1px solid rgba(83,104,112,.2); border-bottom: 1px solid rgba(83,104,112,.2); }

.section-heading { display: grid; grid-template-columns: minmax(0, .8fr) minmax(300px, 1.2fr); gap: 45px; align-items: end; margin-bottom: 42px; }
.section-heading p:last-child { margin-bottom: 4px; color: var(--muted); font-size: 1.05rem; }
.dark .section-heading p:last-child { color: #b9ccd1; }

.triage-table { border: 1px solid #89a0a5; background: #102b37; }
.triage-row {
  display: grid;
  grid-template-columns: 140px 1fr 1fr;
  gap: 22px;
  padding: 22px;
  border-bottom: 1px solid rgba(255,255,255,.12);
}
.triage-row:last-child { border-bottom: 0; }
.triage-row .code { color: #9fe0d5; font: 700 .82rem/1.4 var(--mono); }
.triage-row strong { color: var(--white); }
.triage-row p { margin: 0; color: #bad0d5; }

.pipe-flow {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 34px;
  margin-top: 42px;
  counter-reset: flow;
}
.pipe-flow article { position: relative; padding: 24px 20px; background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius); }
.pipe-flow article::before { counter-increment: flow; content: "0" counter(flow); display: block; margin-bottom: 18px; color: var(--copper); font: 700 .82rem/1 var(--mono); }
.pipe-flow article:not(:last-child)::after { content: ""; position: absolute; top: 42px; right: -35px; width: 35px; border-top: 5px double var(--teal); }

.workboard { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; }
.workboard article { padding: 25px; background: var(--paper); border: 1px solid var(--line); border-left: 6px solid var(--copper); box-shadow: 0 8px 22px rgba(11,31,42,.07); }
.workboard .label { display: inline-block; margin-bottom: 14px; color: var(--teal); font: 700 .72rem/1 var(--mono); letter-spacing: .09em; text-transform: uppercase; }
.workboard ul, .checklist { margin: 15px 0 0; padding-left: 20px; }

.scope-table { width: 100%; border-collapse: collapse; background: var(--paper); }
.scope-table th, .scope-table td { padding: 18px; border: 1px solid var(--line); text-align: left; vertical-align: top; }
.scope-table th { color: var(--white); background: var(--navy-2); font: 700 .76rem/1.3 var(--mono); letter-spacing: .08em; text-transform: uppercase; }
.scope-table td:first-child { font-weight: 700; color: var(--navy); }

.proof-strip { display: grid; grid-template-columns: repeat(3, 1fr); gap: 1px; margin-top: 36px; background: #8ba0a5; border: 1px solid #8ba0a5; }
.proof-strip div { padding: 25px; background: var(--navy-2); }
.proof-strip strong { display: block; margin-bottom: 8px; color: var(--white); }

.page-hero { color: var(--white); background: var(--navy); border-bottom: 5px solid var(--teal); }
.page-hero-inner { max-width: 1180px; margin: 0 auto; padding: clamp(62px, 9vw, 104px) 24px; }
.page-hero h1 { max-width: 900px; color: var(--white); font-size: clamp(2.45rem, 5.8vw, 4.8rem); }
.page-hero .lede { color: #c7d8dc; }
.page-hero .eyebrow { color: #efb18f; }

.ledger { display: grid; gap: 16px; }
.ledger article { display: grid; grid-template-columns: 120px 1fr minmax(190px, .55fr); gap: 24px; padding: 24px; background: var(--paper); border: 1px solid var(--line); }
.ledger .step { color: var(--copper-dark); font: 700 .8rem/1.5 var(--mono); }
.ledger aside { padding-left: 20px; border-left: 3px solid var(--teal-light); color: var(--muted); }

.toolbox { display: grid; grid-template-columns: repeat(2, 1fr); gap: 22px; }
.tool { position: relative; padding: 30px; background: var(--paper); border: 1px solid var(--line); }
.tool::before { content: "FIELD NOTE"; position: absolute; top: 0; right: 0; padding: 6px 9px; color: var(--white); background: var(--copper); font: 700 .65rem/1 var(--mono); letter-spacing: .08em; }
.tool ol { padding-left: 20px; }

.split { display: grid; grid-template-columns: minmax(0, 1fr) minmax(300px, .85fr); gap: clamp(32px, 7vw, 82px); align-items: start; }
.panel { padding: 29px; background: var(--paper); border: 1px solid var(--line); box-shadow: var(--shadow); }
.note { padding: 18px 20px; color: #17423f; background: #d7eee9; border-left: 5px solid var(--teal); }
.warning { padding: 18px 20px; color: #5a2c18; background: #f4dfd2; border-left: 5px solid var(--copper); }

.contact-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; margin: 28px 0; }
.contact-card { display: block; padding: 25px; color: var(--white); background: var(--navy-2); border: 2px solid transparent; text-decoration: none; }
.contact-card:hover { color: var(--white); border-color: var(--teal-light); transform: translateY(-2px); }
.contact-card span { display: block; color: #b9ccd1; font: .72rem/1.3 var(--mono); text-transform: uppercase; letter-spacing: .09em; }
.contact-card strong { display: block; margin-top: 8px; overflow-wrap: anywhere; font-size: clamp(1.05rem, 2.5vw, 1.45rem); }

.cta-band { color: var(--white); background: var(--copper-dark); }
.cta-band .section-inner { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 35px; align-items: center; }
.cta-band h2 { margin-bottom: 10px; color: var(--white); }
.cta-band p { margin: 0; color: #f3d7c8; }
.cta-band .button { color: var(--navy); background: var(--white); border-color: var(--white); }

.site-footer { color: #c1d1d5; background: #07171f; }
.footer-grid { display: grid; grid-template-columns: 1.4fr 1fr 1fr; gap: 44px; max-width: 1180px; margin: 0 auto; padding: 54px 24px; }
.site-footer strong { display: block; margin-bottom: 12px; color: var(--white); }
.site-footer a { display: block; width: fit-content; margin: 7px 0; color: #cfe4df; }
.site-footer p { max-width: 440px; }
.footer-bottom { padding: 17px 24px; color: #9eb1b6; border-top: 1px solid rgba(255,255,255,.12); text-align: center; font: .72rem/1.5 var(--mono); }

@media (max-width: 900px) {
  .header-main, .hero, .section-heading, .split, .cta-band .section-inner { grid-template-columns: 1fr; }
  .primary-nav { justify-content: flex-start; }
  .hero { padding-top: 80px; }
  .pipe-flow { grid-template-columns: repeat(2, 1fr); }
  .pipe-flow article::after { display: none; }
  .workboard { grid-template-columns: repeat(2, 1fr); }
  .ledger article { grid-template-columns: 90px 1fr; }
  .ledger aside { grid-column: 2; }
  .footer-grid { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 640px) {
  .utility-bar { display: none; }
  .header-main { gap: 20px; }
  .primary-nav a { padding: 8px; }
  .hero { padding-top: 72px; }
  .job-ticket { transform: none; }
  .triage-row { grid-template-columns: 1fr; gap: 8px; }
  .pipe-flow, .workboard, .toolbox, .contact-grid, .proof-strip, .footer-grid { grid-template-columns: 1fr; }
  .ledger article { grid-template-columns: 1fr; }
  .ledger aside { grid-column: 1; padding: 14px 0 0; border-top: 3px solid var(--teal-light); border-left: 0; }
  .scope-table { display: block; overflow-x: auto; }
}

@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { transition-duration: .001ms !important; animation-duration: .001ms !important; }
}